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News | Archive: September 2026

More than a score: How mystery shopping reveals what really drives customer experience

September 28 2026 By BMi Research mystery shopper

The customer experience. It's the one thing that every business wants to get right, and commits an enormous amount of resources to in determining what that experience should look like. But where brands often drop the ball is on consistency. All the CX planning in the world means nothing if a brand cannot constantly deliver on those objectives, to the same standard, year on year. A Qualtrics XM (Experience Management) Institute 2025 global consume...

What influences SA's food and meal preferences? New research tells all

September 28 2026 By BMi Research insights, food, fmcg, qsr

When do South Africans prefer to eat takeaways? How are delivery apps changing food and grocery shopping? What influences the food choices - price, convenience, specials, social gatherings, online searches or AI? These are among the questions that Caxton Media's Project EAT answers in this year's national eating and food shopping behaviour survey. This is the second year that this survey has been run. It captures the real eating and food-shopping...