BMi Research (Pty) Ltd values and respects the privacy of everyone who visits bmi.co.za (“its site”) and with whom we engage during the course of our legitimate business interests as a market research company. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement. We process your personal information in accordance with South African and European Union Data Protection laws, and have suitable physical, electronic, security and managerial procedures in place to safeguard your data.
BMi Research is a member of the following associations, and work strictly in accordance with their Code of Conduct, which includes various data protection guidelines:
The following types of personal information is collected by BMi Research:
Our use of your personal information will always be on a lawful basis and for our legitimate business purposes. Ways in which your personal information may be used is as follows:
We only keep your personal information for as long as we need and in order to use it for the reason(s) it was originally collected. After this, we ensure that all personal information is deleted or securely discarded.
BMi Research collects personal information through the following methods:
We will never sell or share your personal information without your prior consent.
Subject to certain exceptions (where your express permission will be obtained in advance) the data you provide us will not be passed on to third parties. In particular, your data will not be passed on to third parties for advertising purposes.
However, we may use service providers for the operation of its websites or for the performance of duties in relation to our business products as we do recruit individuals to participate in market research on behalf of third parties. In this case, a service provider may be provided with your personal information as it is core to our business operations to share certain personal information with them in order for us to properly perform our duties.
We carefully select our service providers who uphold the standards and principles of the Associations we are members of, with a specific emphasis on data protection and data security standards. These service providers take all measures required under the data protection laws for permissible data processing.
Additionally, your information may be shared with third parties such as:
Note: Market Quantification volume and value information will not be shared at any time.
BMi Research is based in South Africa, but we do from time to time, conduct research on behalf of clients locally and internationally where personal information may be collected.
BMi Research will not transfer personal information to clients without your consent, and will obtain your express permission for transfer of your data to a client who is not located in South Africa.
BMi Research only stores your personal information for as long as it is necessary to achieve our business purposes, or as stipulated by the various storage periods provided by our Associations and Law.
After the respective purpose or expiry of these periods, the corresponding data will be blocked or deleted as a matter of routine and in accordance with statutory regulations.
You have the following rights about the processing of your personal information:
We automatically collect certain information about your device through log files, including information about your:
As you browse its websites, we use web beacons, tags and pixels to collect information about how you browse the site such as:
Additionally, we may also collect personal information that you submit to us such as your name, telephone number and e-mail address when contact us through its websites.
Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device and often contain an anonymous unique identifier. Cookies do not recognise you personally and are not harmful to your device, nor do they give us access to your computer or any information about you, other than the data you choose to share with us. They help analyse web traffic and allow web applications such as the website to tailor its operations to your needs, likes and dislikes etc. by gathering and remember information about your preferences.
Cookies have a lifetime with some only lasting until you close your browser, or for a short time thereafter (“session cookies”). Some last longer to, for example, enable a website to recognise you when you return to the website (“persistent cookies”).
Unless you have specifically consented to or opted-in to another method of use of your personal information, we may use and disclose your personal information for the following reasons:
To respond to requests you make to us e.g. provision of services, participation in activities
To investigate suspected fraudulent activity related to its websites or violation of another party’s rights
To respond to government authorities where required by law upon receipt of duly authorised information requests e.g. a search warrant.
BMi Research uses Google Analytics to help us understand how our customers use our websites. To read more about how google uses your personal information, please refer to: https://policies.google.com/privacy?hl=en
You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
BMi Research has put reasonable physical, electronic and administrative procedures in place to safeguard the personal information we collect. Only authorised employees have access to your data in order to perform their duties. However despite all the reasonable measures in place to protect your data from unauthorised access (e.g. hackers), we cannot fully guarantee this, and your use of our services demonstrates your assumption of that risk.
This site is not directed at or intended for use by individuals under 18 years of age and we have no intention of collecting data from young people. If we become aware that information from a child under the age of 18 has been collected without parental or guardian consent, all reasonable efforts to delete such information will be taken.
BMi Research’s websites contain links to third party websites that provide more information about BMi Research that we believe offers useful information:
Social Media Third Party Website links contained in our website include:
The corresponding icons associated with these social media providers work as external links, so that no information is transferred to one of these providers without clicking on one of the icons.
By clicking on one of these links, you will be redirected to the website of the respective provider. The URL of the current page is passed as a parameter. BMi Research does not control these websites and we are not responsible for information you post or comments you make on these sites. BMi Research recommends that you review the privacy policies on the social media platforms you use before making remarks or observations in order to fully understand how your information will be used, what information related to you will be in the public domain, and how you can stop or prevent this from occurring.
We remind you that any comments made about BMi Research, its products or services on any online platform or community will be shared with the members of that platform or community, and may furthermore be accessible by the general public. Extra care should be taken to ensure that any comments made on these platforms are not insulting, offensive or defamatory.
If you provide us with your email address, we may communicate with you by email. We will not pass on your email address to any third parties without your consent. When sending an email to BMi Research, personal information can be transmitted automatically depending on the settings of your email programme. BMi Research will also treat this information confidentially. However, an email without encryption can potentially be read by unauthorised persons and we encourage you to ensure that confidential information is exchanged with us as an encrypted email attachment, or through BMi Research’s Client Portal.
Some of the emails BMi Research sends you may contain a web beacon pixel or tracked links which allows BMi Research to identify when you have opened the email, and to verify which links in the email you have accessed. We use this data to determine what information in our emails is of most interest to you. You are able to delete the pixel by deleting the email.
If you do not wish to download the pixel to your computer or other device, or you no longer wish to receive emails from us, you can unsubscribe at any time by emailing [email protected].
If you contact us at our office by phone, or we contact you from our offices by phone, a recording of the call may be made for quality control purposes. Your telephone number will be shown on the displays of the telephone and stored in our telephone system for a maximum period of 24 months.
Phone: +27 11 615 7000
Email: [email protected]
Physical address: Caxton House, 368 Jan Smuts Avenue, Craighall, Randburg 2196
Postal address: PO Box 3386, Pinegowrie 2123, Gauteng, South Africa
Date: 21 September 2022